Terms and Conditions - Millbank Skip Hire
Welcome to Millbank Skip Hire. By utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a smooth and satisfactory experience.
1. Definitions
- Services: Refers to the provision of skip hire and related waste management services by Millbank Skip Hire.
- Customer: Any individual or entity that books and uses our skip hire services.
- Agreement: The contractual terms outlined in these conditions between Millbank Skip Hire and the Customer.
2. Booking and Agreements
When a Customer books a skip hire service, they enter into a legally binding agreement with Millbank Skip Hire. It is essential to provide accurate information during the booking process to avoid any misunderstandings or service disruptions.
2.1 Booking Process
Customers can book our services through our website, phone, or email. Upon booking, a confirmation will be sent outlining the service details, including the type of skip, delivery date, and pricing.
2.2 Agreement Acceptance
By confirming a booking, the Customer agrees to abide by all terms and conditions set forth by Millbank Skip Hire. Any modifications to the booking must be communicated and approved in advance.
3. Delivery and Collection
Timely delivery and collection of skips are critical to our operations. Millbank Skip Hire strives to adhere to the scheduled times, but unforeseen circumstances may cause delays.
3.1 Scheduling
If a Customer requires changes to the delivery or collection times, they must notify Millbank Skip Hire at least 48 hours in advance. Additional charges may apply for rescheduling.
3.2 Access Requirements
The Customer is responsible for ensuring that there is adequate and safe access for skip delivery and collection. Any additional costs incurred due to limited access will be the Customer's responsibility.
4. Usage Guidelines
To maintain safety and compliance with local regulations, customers must adhere to the following usage guidelines when using our skip hire services.
4.1 Allowed Items
- General household waste
- Construction debris
- Garden waste
- Non-hazardous materials
4.2 Prohibited Items
The following items are strictly prohibited from being disposed of in our skips:
- Chemicals and hazardous waste
- Asbestos-containing materials
- Electrical appliances (unless specified)
- PVC piping
- Medicines and pharmaceuticals
Improper disposal of prohibited items can result in legal consequences and additional charges.
5. Payment Terms
Understanding our payment structure is essential for a transparent and hassle-free service experience.
5.1 Pricing Structure
Our pricing is based on the size of the skip, the duration of hire, and the type of waste being disposed of. Additional services may incur extra charges.
5.2 Payment Methods
We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Payment is due upon confirmation of the booking unless otherwise agreed.
5.3 Late Payments
Late payments may incur interest charges as outlined in the invoice. Continuous non-payment may result in suspension of services and legal action.
6. Liability and Insurance
Millbank Skip Hire is committed to providing reliable and secure services. However, certain liabilities and insurance clauses apply.
6.1 Damage to Property
While we take utmost care during delivery and collection, the Customer is responsible for ensuring that the surrounding area is clear to prevent any property damage. Any damages caused due to obstructions or hazards present at the delivery site will be the Customer's responsibility.
6.2 Customer Liability
The Customer is liable for the contents placed in the skip. This includes ensuring that no prohibited items are included and that all waste is disposed of legally and responsibly.
7. Cancellations and Refunds
Plans can change, and we understand that sometimes cancellations are necessary. Our policies ensure fairness for both Millbank Skip Hire and our Customers.
7.1 Cancellation Policy
Customers may cancel their booking up to 72 hours before the scheduled delivery date without incurring any charges. Cancellations made within 72 hours of delivery may be subject to a cancellation fee.
7.2 Refund Conditions
Refunds for cancellations will be processed within 14 business days. If the skip has already been delivered and contains customer waste, refunds may not be possible.
8. Dispute Resolution
We strive to resolve any disputes amicably and promptly.
8.1 Reporting Issues
If a Customer encounters any issues with our services, they should report them within 7 days of the service date. This allows us to investigate and address the concern effectively.
8.2 Resolution Process
Upon receiving a complaint, Millbank Skip Hire will conduct a thorough review and communicate a resolution plan. If a satisfactory resolution is not achieved, the Customer may seek mediation or pursue legal avenues as appropriate.
9. Amendments to Terms and Conditions
Millbank Skip Hire reserves the right to amend these terms and conditions at any time. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in this region.
11. Privacy Policy
Protecting customer information is paramount. Our privacy policy outlines how we collect, use, and safeguard personal data. By using our services, Customers consent to the practices described in our privacy policy.
12. Force Majeure
Millbank Skip Hire is not liable for any failure to perform its obligations due to events beyond its control, including natural disasters, pandemics, or governmental restrictions.
13. Severability
If any provision of these terms and conditions is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.
14. Entire Agreement
These terms and conditions constitute the entire agreement between Millbank Skip Hire and the Customer regarding the use of our services, superseding any prior agreements or understandings.
15. Acceptance of Terms
By proceeding with a booking, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.
Thank you for choosing Millbank Skip Hire. We are committed to providing excellent service and ensuring your waste management needs are met efficiently and responsibly.